SPECTRO is one of the worldwide leading suppliers of analytical instruments, employing optical emission (Arc/Spark OES, ICP-OES) and X-ray fluorescence spectrometry (XRF) technology, used for the elemental analysis of materials in industry, research and academia. SPECTRO is a member of the AMETEK Materials Analysis Division. SPECTRO manufactures advanced instruments and develops the best solutions for elemental analysis in a broad range of applications Elemental analysis is continuing to develop at a fast pace worldwide with the need for ultimate precision, complex system requirements, and expanding fields of applications for even routine operations. SPECTRO leads the progress advancements in this field by providing new solutions and continuous innovations. Founded in 1979 as a 3-man-enterprise, SPECTRO today employs over 400 employees around the world and is listed as the clear market leader for metal analyzers. In addition, growth in the sales of ICP and XRF spectrometers has continued to exceed industry averages.

Position Summary:

Responsible for the sales process, from lead processing, order intake and order fulfillment for new instruments and aftermarket parts in the NAFTA region, aligned with the goals for sales and aftermarket parts revenue. Additionally, the position is responsible for the company’s general order verification and audit process.

Specific Duties and Responsibilities:

• Operate company systems, primarily Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) to support internal and external customers.

• Manage and maintain CRM & ERP records such as opportunities, quotations, price lists, customer accounts, forecasts, and others.

• Verify financial status of customer, communicate terms and conditions of the sale between customer, sales & service engineers and finance department.

• Screen all orders against corporate and federal import & export compliance and regulatory policy. Notify involved parties on compliance status and seek remedy if missing.

• Verify order completeness and readiness for booking into the ERP system and other systems of record.

• Preparation of quotes, sales orders and invoices in the ERP system, verification of necessary applied payments, prior to order processing or fulfillment.

• Collaborate and coordinate between customers as well as internal stake holders, in maintaining the shipping schedule and coordinate the delivery of orders.

• Manage order & invoice reconciliation monthly & collaborate with finance to insure a solid financial close.

• Generation of weekly reports and analysis from company systems for various stake holders.

• Perform other necessary duties as the position requires.

  
  

Required knowledge and skills:

• 3+ years’ experience in a sales/ service administrative role, ideally in an international organization.

• Experience in data entry & analysis with CRM/ ERP system required, preferable Salesforce & Sage MAS.

• Exceptionally communication skills and customer focus.

• Strong organizational skills & attention to detail.

• Ability to work independently and succeed with minimal supervision.

• A degree in Business Administration or similar is a plus.

• Excellent command of the basic Microsoft Office Suite (Word, Excel, PowerPoint).

• Import & Export Compliance is a plus.