Job Title: Order FulFillment Supervisor

Order FulFillment Supervisor

**Please submit an updated resume to: Ooltewahrecruiter@millerind.com to be considered for this position.**

Summary

Will provide order fulfillment leadership, responsible for Order Entry, Order Fulfillment (Domestic & Export Shipping), and Distributor Returns.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Maintains a safe work environment
• Establishes metrics, monitors progress, and coaches employees to obtain desired results
• Addresses customer inquiries and complaints in a timely manner (as they pertain to order entry, shipping, and returns)
• Responsible for Aftermarket orders entered and their punctual shipments
• Supports other Aftermarket Supervisors in achieving goals and tasks
• Maintains up-to-date list of unfilled/incomplete orders with anticipated fulfillment dates
• Supports Team Leaders when they are filling in for absent Team Members
• Leads and contributes to projects as assigned
• Maintains time and attendance in Kronos
• Verifies procedures are up-to-date and employees have been trained to established procedures
• Cross-trains employees and creates balanced workloads

Supervisory Responsibilities

Directly supervises 15-20 employees in the Warehouse Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Strong customer service skills
• Excellent verbal and written communication skills
• Thorough planning skills
• In-depth problem solving
• Multitasker
• Ability to sustain improvement initiatives
• Working knowledge of ERP systems

Education and/or Experience

• Bachelor's degree in a related field; or 4 years related experience; or equivalent combination of education and experience.
• Prior experience supervisory experience preferred.
• Prior experience in Customer Service and/or Shipping preferred.

**Please submit an updated resume to: Ooltewahrecruiter@millerind.com to be considered for this position.**