Job description

Who We Are:
NatureBridge provides environmental science education experiences for more than 30,000 students and their teachers every year in the world’s best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery, and inspiring stewardship of the planet.
What You Will Do:
The Outreach and Enrollment Manager is responsible for managing customer relations for environmental science programs. They collaborate with the Director of Outreach and Enrollment to meet annual sales goals for the Yosemite campus and work as part of the NatureBridge Sales Team to meet the collective sales goal for the entire organization. The Outreach and Enrollment Manager works closely with campus operations staff to ensure smooth program logistics and an excellent customer experience.
This position is fully remote and is based out of the NatureBridge campus in Yosemite National Park.
Your primary job will be to:
Manage relationships with customers both new and returning from lead phase through contract collection.

• Cultivate local, regional and national customers, managing a pipeline of potential leads comprising teachers, administrators and parents.
• Develop and expand a client base through responding to customer inquiries, cold calling, presentations, and tours.
• Generate proposals, negotiate contracts, and create contracts and invoices for customers.
• Staff exhibits at conferences and events.
• Support a culture of responsiveness and customer service.

Track customer relationships and customer progression through the sales pipeline.

• Manage lead tracking and follow-up through the administration of the CRM application (Salesforce).
• Maintain data integrity in Salesforce through accurate and consistent data entry.
• Manage collection of contracts and deposits in coordination with the accounting department.

Coordinate with program staff to ensure a seamless customer experience and smooth campus operations.

• Collaborate with program managers to ensure consistent customer service and clear handoff of customer information after sale is complete.
• Collaborate with program managers in recruitment efforts for Yosemite-based summer programs.
• Maintain the program calendar for all campus events.

Perform other duties as assigned by supervisor.
Compensation:

• $44,000-$48,000 annual salary
• Medical, dental, and vision insurance
• Option for a 403b retirement plan with employer match after 6 months
• Generous paid vacation, training days, and sick leave.
• Other benefits include Employee Assistance Plan (EAP), Flexible Spending Account (FSA), and more

Who You Are:

• Well-organized and self-directed with knowledge in all areas of sales.
• Strong customer service orientation.
• Exceptional oral communication and presentation skills, with the ability to effectively communicate NatureBridge's vision and competitive advantage.
• Thorough, decisive and detail oriented with proven success in meeting and exceeding sales goals.
• Ability to read, analyze and interpret complex legal and financial documents.
• Strong computer skills including Microsoft Office, Google suite applications, and Salesforce.
• Willingness to travel and work occasional evenings and weekends.
• A commitment to the NatureBridge mission to connect youth to nature.
• Demonstrated commitment to equity and inclusion in the workplace. We especially encourage you to apply if you are a member of (or have extensive experience working with people from) any communities that are impacted by the historic and current system of oppression that has limited access to environmental education, or the outdoors in general.

• All NatureBridge Employees are required to be vaccinated against COVID-19. Final shot must occur 15 days or more before the start date. Here is the link to our full policy: NatureBridge COVID-19 Vaccination Policy. You must also pass a background check in order to be eligible for employment.

Why should you join the NatureBridge team?

• We are a mission-driven organization that values your contributions and supports you in making a positive impact on youth and the environment
• You will get to work remotely with other dedicated staff who are passionate about the environment
• Work on a friendly and collaborative team across multiple NatureBridge Campus locations

How To Apply:
NatureBridge is an Equal Opportunity Employer. Submit your resume, cover letter, and three references to our Online Career Portal. Please address your cover letter to Ms. Madeleine Patton, Director of Outreach and Enrollment.

Job Type: Full-time

Pay: $44,000.00 - $48,000.00 per year

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