Packaging Coordinator

Location:

Tampa, FL

Salary:

DOE

Job Type:

Full-Time, Monday-Friday, 8:30am-5:00pm

Benefits:

CROWN offers a competitive salary and comprehensive benefits package.

Position Overview:

Crown Beverage Packaging North America is expanding our Planning Team! The Packaging Coordinator will lead Crown’s current packaging return program and facilitate accountability across the entire customer base including interactions with all seventeen (17) manufacturing operations that make up the North American Beverage Division. The Packaging Coordinator will spearhead Crown’s effort to expand this program to all Craft and Distribution customers.

Duties and Responsibilities:

• Coordinate monthly customer credit adjustments for dunnage returns.

• Investigate and resolve missing or questionable Smartsheet entries.
• Reconcile differences between Crown and Customer.
• Coordinate with finance balance sheet reconciliations including the return to income the cost of dunnage lost.
• Work with CSR’s for credit issuance.

• Ensure the dunnage return centers are following correct procedures and reporting accurately.
• Ensure documents are completed in full that are included in the dunnage return.
• Ensure proper evidence is gathered, including photos, to support dunnage claims.
• Approve returns.
• Evaluate potential claims and issue emails with explanation and backup documentation for debits.
• Inform commercial immediately of excessively egregious customer returns, customer recidivism, dangerous loads, and offensive patterns of behavior.
• Maintain and update Smartsheet tables.
• Ensure LTL’s collect costs are charged back to customer.
• Follow up with commercial and CSR’s billing issues for dunnage claims.
• Monthly reporting and meetings with commercial to review claims.

• Customer contact for dunnage questions and training.
• Train new Crown and 3PL personnel on the dunnage return process and Smartsheet system.
• Audit dunnage return locations.
• Collaborate to improve logistics of dunnage return.

• Collect and Report non-conformance by customer.
• Reporting of KPI’s.
• Answer questions and inquiries from internal/external stakeholders with respect to process and procedures.

Requirements:

• BS degree in business, logistics, accounting/finance, operations research, or related area
• 3+ years of experience in a Production Planning/Logistics/Materials handling role
• Certificates in APICS, CPSM, Six Sigma, and Lean Manufacturing are highly desired
• Knowledge of Crown operating systems (AS-400 and SAP) is a plus
• Proven proficiency in Microsoft Office with specific emphasis on Excel, Access, and Word
• Ability to develop processes, train end users, and implement projects to completion
• Capable of managing changing business needs and requirements
• Proficiency in Spanish and/or Portuguese is a plus
• Effective oral and written communications
• Demonstrated project management, time management, and organizational skills