Job description

Requisition #: 620548
Location: Johns Hopkins Regional Physicians, Baltimore, MD 21201
Category: Non-Clinical Professional
Schedule: Day Shift

Part-Time Receptionist!! Johns Hopkins Regional Physicians Neurology Associates.

Day Shift: 8:00am-4:00pm; weekend not required

Part-time: 24 hours

The Receptionist for Neurology Associates:
Greets patients

Collects paperwork and insurance information; completes registration in EPIC.

Collects copays

Prepares daily payment journal and submits it to manager

Processes same-day patient refunds, routes all other refund requests to office manager

On occasion, call patient to re-schedule physician and/or testing appointments pertaining to that visit.

Retrieves and sorts faxes

Retrieves and sorts mail

Confirmation courtesy calls to patients to remind them of appointment arrival times and answer questions about location, parking, what to bring, etc.

Answer in-coming call from patients and provide information to patients, as appropriate

Routinely check voice mail and return calls to patients within 24 hours.

Coordinate with patient and/or referring physician to obtain outside medical records. Ensure that all relevant outside medical records are received and scanned into Epic in advance of clinic.

Refer patient to appropriate resources/clinical areas.

Send out letters and required information to referring physicians, if needed.

Send out paperwork to patients when appointment is scheduled or as needed.

Receive from physician completed and signed forms requested by the patient such as: Disability, Family Medical Leave, Workers Compensation, Medical Assistance Application, MVA, etc. All completed forms should be scanned into EPIC and send original to patient

Print and send patient letters as necessary

Document inbound/outbound phone messages to patients as appropriate and route to physician.

Gather information and for RX requests and route to appropriate clinician.

Assist as needed with insurance authorizations for non-formulary medications.

Education:
Diploma/GED required

Required Work Experience:
1-year experience

Knowledge, Skills and Abilities:
. Experience using EPIC EMR, highly, preferred

At least one (1) year of customer service experience, perferred

At least one (1) year of receptionist experience in a medical or related field, perferred

Join an amazing global healthcare organization!

Excellent benefits!

Note: The benefits offered through Johns Hopkins Regional Physicians may vary from those offered through the Johns Hopkins Health System

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts - including while at lunch or on breaks, and whether they are on or off campus.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Apply
To apply, visit https://jobs.hopkinsmedicine.org/job/part-time-receptionist-anne-arundel-non-clinical-professional-us-md-baltimore-johns-hop-620548-497b7/

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