PATIENT ACCESS COORDINATOR - PER-DIEM
Job description
Patient Access Coordinator - Per Diem
Salary range: $18.00 - $27.00 (DOE)
Highlands Behavioral Health System is an 86 bed, acute care psychiatric hospital located in Littleton, CO. Highlands features individual units for adolescents, adults, and seniors, and offers inpatient acute care, partial hospitalization, and intensive outpatient programs. www.highlandsbhs.com
POSITION SUMMARY
The Patient Access Coordinator (PAC) is primarily responsible for answering and appropriately managing incoming telephone calls; scheduling patient assessments/appointments; creating and updating patient inquiry call entries within MS4 call system (including verification of benefits); setting expectations for patients regarding their services, reviewing transfer requests, and responding to customers' information needs. Additionally, the PAC is responsible for performing various administrative and clerical duties required to support these functions and, on an as-needed basis, may be required to perform other tasks.
Qualifications
EDUCATION/EXPERIENCE
At least two years working experience in a hospital or doctor's office assisting patients duting admissions process or patient appointments. Strong background in customer service. Bachelor’s Degree in Human Services or Related field preferred. Other combinations of experience and education may be considered.
JOB RESPONSIBLITIES
- Responds to telephone and/or walk-in requests for psychiatric assistance.
- Assesses new transfer requests to determine if appropriate for admission.
- Manages all incoming referrals to ensure they are being reviewed and assessed in a timely manner.
- Coordinates between the units and intake on all necessary paperwork and information.
- Maintains daily log of all incoming and pending Intake calls and Assessments.
- Maintains a good working relationship and ongoing communication with referral sources.
- Completes the vitals, paperwork, labels, pictures, and admission forms of patients.
- Collaborates with hospital personnel and medical staff to ensure optimal patient care.
- Assists with getting clients onto the units and transitioned from intake to the unit.
- Promotes a positive working environment and guest relations.
- Promotes safety by attending mandatory in-services and complies with all safety measures initiated by the facility
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com
EEO STATEMENT
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
NOTICE
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.
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