Patient Access Engagement Specialist
Job description
HYBRID position
Job Summary:
Serves as a primary liaison and LVHN Network resource for patients and the community. Connects patients and the community to desired Network programs, providers and information. Responds to inquiries via inbound phone calls, live chat, email, fax, mail, and online requests. Coordinates all patient scheduling activities including appointments, procedures, and exams for multiple hospital, physician practice, outpatient departments, modalities, and facilities. Facilitates communication between staff, referral sources and physician offices regarding concerns/issues related to scheduling.
Education - Required:
- Bachelor's Degree with 2 years of experience in customer service oriented field, or medical office environment or
- Associate's Degree with 4 years of experience in customer service oriented field, or medical office environment.
Experience - Required:
Knowledge, Skills, and Abilities - Required:
- Collegiate level skill set in proofreading, spelling, and grammar.
- Ability to multitask, work in a fast paced environment, work independently and make confident decisions based on expertise and knowledge.
- Overall proficiency in business professional listening, writing and verbal communication skills.
- Ability to maintain strict level of confidentiality.
- Demonstrates ability to handle stressful situations.
- Proficient in Microsoft Office applications.
- Familiarization with EMR and scheduling systems such as EPIC, PHS etc.
Location: Lehigh Valley Health Network ยท 402-CARE
Schedule: Full Time 40 hours, Day Shift, Tue-Sat; 8:00am - 4:30pm
arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.