Patient Access Team Lead

HCA Florida Lawnwood Hospital
Full Time
Fort Pierce, FL 34950
Posted
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Job description

Description

Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to be a part of a team.
We are committed to providing our colleagues with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you. Some of our unique benefits we offer include:

  • Tuition Reimbursement/Assistance Programs

  • Student Loan Repayment

  • Moving, mortgage, and real estate assistance

  • 100% matching 401k based on years of service

  • Identity Theft Protection discounts

  • Auto, Home, and Life Insurance options

  • Adoption Assistance

  • Employee Stock Purchase Program (ESPP)

We value your contributions. Our employee recognition programs encourage our teams to raise the bar. Come be a part of the change!
The Patient Access Team Lead is responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Patient Access Manager. Provides assistance to staff level employees as necessary to ensure compliance with department policies and procedures. Assists leadership with staffing, report reconciliation, and QA process.
What you will do in this role:

  • Assist Manager and/or Supervisor in creating staff schedules and ensures adequate coverage

  • Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.

  • Promote and demonstrate excellent customer service

  • Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.

  • Oversee the daily activities of the registration area to insure department standards are met.

  • Assist Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles.



  • High School Diploma or GED preferred
  • One year of relevant experience required
Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare, has been consistently named a World's Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.

HCA Healthcare is dedicated to the growth and development of our colleagues. We will provide you the tools and resources you need to succeed in our organization. We are actively reviewing applications. Highly qualified candidates will be promptly contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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