Sentara Northern Virginia Medical Center's Mobile Clinic is seeking to hire:

Patient Care Specialist

Full Time ~ 40 hours per week

Day Shift

Required: Bilingual (English/Spanish) + 3 years clerical/customer service experience + One year medical office experience required.

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office (mobile clinic) and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

We are committed to doing what we can to improve the health of our community. With so much diversity, we realize this means offering a variety of medical services and treatment options to those of all different backgrounds and situations. Not sure if you can afford the care you need? We’re on the road for you! The Sentara Family Health Connection Mobile Clinic is just one of the ways we reach out and serve those who may not otherwise receive care.

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

Seeking a bilingual (English/Spanish) applicant to work in a clinic office and mobile clinic. Provides non-clinical support within the clinic/practice environment and ensures an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery. Schedules appointments or outpatient procedures under general supervision, to include required coordination of referrals, resources, and pre-authorizations as well as communication with the patient and documentation within the appropriate systems. Provides general administrative support for practice operations such as scheduling meetings, preparing correspondence, maintaining notes/minutes/files, responding to telephone and written inquiries from internal and external sources such as patients, providers, insurance companies, etc. Employs a high level of initiative and independent judgment to make decisions about appropriate prioritization and handling/routing of incoming requests and difficult problems. Three (3) years Clerical, Customer Service experience required. One year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required. Experience with Electronic Medical Record systems preferred. An Associate's level degree in lieu of the required experience will be considered.

Bilingual (English/Spanish) administrative support for Sentara Community Care program designed to reach uninsured and underinsured residents of our community. Includes welcoming patients, registration, scheduling, answering phones, scanning, copying, etc.

• High School Grad or Equivalent

• Technology/Computer
• Typing Speed 30+ WPM
• Time Management
• Writing
• Active Listening
• Coding
• Coordination
• Critical Thinking
• Mathematics
• Microsoft Excel
• Microsoft Word
• Reading Comprehension
• Service Orientation
• Speaking