Job description
POSITION SUMMARY:
The Patient Experience Coordinator will collaborate and support both inpatient and outpatient patient experience efforts and ensure alignment with organizational goals and strategies. The Coordinator is responsible for supporting goals and objectives to improve outcomes in the patient and family experience and providing necessary support to enable a culture of customer service excellence.
POSITION EDUCATION/QUALIFICATIONS:
- High school diploma required. Bachelor's degree preferred
- 2 years’ experience in healthcare and/or business environments’ customer service
- Experience in healthcare environment
- Excellent customer service skills
- Organizational skills are necessary
- Must be able to be sensitive to cultural and bilingual issues.
- Good written and verbal communication skills required.
- Ability to read, write and speak English
- Ability to communicate clearly and concisely with all levels of nursing, administration, and physicians
- Current Certification in Basic Cardiac Life Support required
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