Job description
The Patient Representative is part of the Tulane University Campus Health team of committed professionals dedicated to supporting and promoting student health and wellbeing as a core institutional value through a multidisciplinary, comprehensive approach. This patient representative position resides within the Health Center for Student Care and reports to the Director of Operations and Auxiliary Services. The individual serving in this role is responsible for front desk operations.
The patient representative greats patients and visitors upon arrival, enters and verifies insurance information, answers phones, schedules appointments, checks out patients after their visit, and provides excellent customer service. Works closely with the Senior Patient Representative to coordinate patient care with nurses and providers to maintain a consistently high standard of care. This position contributes substantially to the ongoing integrity of clinic operations.
Located in the unique and iconic city of New Orleans, Tulane is a highly regarded and selective independent research university, a member of the prestigious Association of American Universities (AAU), and offers undergraduate, graduate, and professional degrees in the liberal arts, science and engineering, architecture, business, law, social work, medicine, and public health. Tulane University Campus Health is fully accredited by the Accreditation Association for Ambulatory Health Care (AAAHC) and serves a student body of over 13,500.
Required Knowledge, Skills, and Abilities 1. Excellent verbal and written communication skills.
2. Excellent customer service skills; ability to work well with others.
3. Great organizational and time management skills.
4. Proficient data entry skills; familiarity with electronic database management and reporting.
5. Proficient keyboard sills and a working knowledge of Microsoft Office Word and Excel software applications.
6. Basics skills – able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.
7. Ability to maintain confidentiality in all work performed.
Required Education and/or Experience 1. High School diploma or equivalent
AND
2. Two (2) years of office experience to include one (1) year of customer service
Preferred Qualifications 1. Three years’ experience in a medical setting.
2. Experience with third party billing and insurance.
3. Certified as a CNA, Pharmacy Technician, Laboratory Technician, or Medical Services Coder.
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