Patient Services Assistant
Job description
Patient Services Assistant (PSA)
At Barbour Orthopaedics & Spine, we believe respect and appreciation are essential to inspire meaningful connections within our organization, patients, and communities. The level of care that we extend to our patients, we also extend to our employees, and that is why the opportunities are endless here at Barbour Orthopaedics & Spine. Today, discover all the possibilities of a career with one of the fastest growing orthopaedic practices in the country.
*Reports To*
The PSA reports to their assigned Patient Services Manager (PSM) and the Manager of Legal Operations
*Job Overview*
The role of a Patient Services Assistant is to provide administrative support to a Patient Services Manager. Job responsibilities include maintaining patient files, updating referral information, contacting patients, and verifying information related to patients’ care in a fast-paced environment.
*Responsibilities and Duties*
-Communicate with patients to verify information, and to schedule new patient office visits and injection appointments
-Reconcile spreadsheets for pending visits
-Send referrals to outside health facilities
-Respond to incoming patient inquiries
-Prepare the following day's patient schedule to be reviewed by your Patient Services Manager
- Request Medical Records from third parties as needed
· Monitor cancellations and no-show appointments and ensure the patient gets back on the calendar
-Calendar management of a busy medical practice for scheduling purposes
*Skills and Qualifications*
High School Education/College Preferred
Strong Computer Skills (Microsoft Office)
Exceeds expectations of professionalism
Strong written/verbal communication and customer service skills
Ability to adapt in corporate work environment
Focused attention to detail and results-oriented
Bilingual Spanish (reading, writing, and speaking) preferred
Administrative legal or law firm experience a plus
Job Type: Full-time
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Medical specialties:
- Medical-Surgical
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
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