Job description
JOB SUMMARY:
Serves as front line ambassador for SMC Clinics. Responsible for providing support services to SMC patients, families and providers in a professional and courteous manner. Performs patient check-in functions and accurately gathers enters all required patient demographic information into clinic patient system(s). Schedules future appointments collecting all appropriate data from patients and referring clinics/providers according to clinic protocols. Demonstrates customer service skills responding to inbound calls and face-to-face inquiries and conversations. Provides and explains required documents and insurance benefits to patients. Collects patient co-payments and other applicable deductibles, deposits or payments. Reconciles daily cash transactions with patient account entries and prepares daily bank deposit.
QUALIFICATIONS:
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High school graduate or equivalent
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Ability to communicate effectively, both verbally and in writing
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Previous medical office experience or background in general office work preferred
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Demonstrates excellent customer service skills
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Ability to receive and comprehend and follow verbal and written instruction for office routines and policies
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Ability to understand insurance benefits and perform basic mathematical tasks
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Knowledge of medical terminology is helpful
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Understand the ethics of confidentiality
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Ability to type at least 40 wpm
PHYSICAL REQUIREMENTS:
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Able to work in latex burdened environment
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Able to speak clearly and distinctly with staff, physicians, patients, and families
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Able to hear to converse with others on the phone
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Demonstrates adequate stamina to deal with stressful situations and to complete the necessary work schedule
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Demonstrates adequate vision to prepare and read documents accurately
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Possess fine motor skills and hand/eye coordination to manage office equipment
Location: Stillwater Medical · Perry Family Physicians
Schedule: Full Time, Days, Monday - Friday 8 am - 5 pm
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