Personal Lines Customer Service Representative
Job description
Benefits/Perks
- Hybrid – work remotely on Mondays and Fridays
- Competitive Pay
- Professional Development
- Job Stability in a growing industry
- 100% paid medical, dental, vision, short- and long-term disability, life and accident for employees
- 37 ½ hour work week – Close at 1pm on Fridays
- Liberal vacation time offered
- office is closed from 12-1 - lunchtime
Job DescriptionThe Personal Lines CSA at Inspro is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities
Responsibilities
- Present existing and prospective customers with individualized policy options, quote calculations, and educational materials to meet their needs
- Analyze questions, concerns from insureds and/or producers to resolve issues in timely manner
- Process incoming email and phone requests, and respond promptly and appropriately
- Solicit additional data from insureds and products and explain basis for underwriting decisions
- Perform risk assessments and recommend modifications of coverage and limits in order to meet the identified risks.
- Hold the insurance license required by your state and have a minimum of two years personal lines insurance account management experience as well as hold a Bachelor’s Degree or comparable work experience.
- Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
Flexible work from home options available.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.
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