Job description
It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
Enjoy Gaming? Come Change the Game with Us!
PLAYER SUPPORT BILLING/MERCH SPECIALIST
We are looking for dedicated, intelligent, passionate, and hardworking video game enthusiasts to join our team as Player Support Accounts/Billing/Merch Specialists. Qualified candidates love video games and are driven to provide the best support for our players in North America. This position is a fantastic opportunity for a creative problem solver to show his/her potential and level up in the Customer Service industry.
Core Responsibilities:
Requirements:
About Us:
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology-powered by ridiculously smart people.
In addition to our truly #Ridiculous culture, you'll enjoy benefits like:
TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.
TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.
TaskUs is an equal opportunity employer. Life is better with Us! Find out what it means to work for a company that puts People before Profits!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
TaskUs is an Equal Opportunity Employer
Enjoy Gaming? Come Change the Game with Us!
PLAYER SUPPORT BILLING/MERCH SPECIALIST
We are looking for dedicated, intelligent, passionate, and hardworking video game enthusiasts to join our team as Player Support Accounts/Billing/Merch Specialists. Qualified candidates love video games and are driven to provide the best support for our players in North America. This position is a fantastic opportunity for a creative problem solver to show his/her potential and level up in the Customer Service industry.
Core Responsibilities:
- Respond and address Player problems through tickets and chat support channels
- Support and engage players in a high quality, fun and empathetic 1:1 discussion
- Keeping current and up to date with existing League of Legends promotions
- Investigate reports of unauthorized transactions and refunding fraudulent purchases
- Able to answer questions, process purchases, and handle returns through the Riot Merch website
- Educate players on how to keep their League of Legends account secure
- Comfortable making judgment calls on who is the original creator of the account
- Able to deep dive into a single account to repair any damages done during compromise
- Practice consistent and clear decision making to provide the optimal player experience
- Work effectively in a high energy, fast-paced, team oriented environment
- Proactively share gained knowledge with team members using the correct communication channels
- Utilize proprietary and external tools and resources to identify and resolve player inquiries
- Provide feedback on tools, resources, procedures and guidelines to enhance workflow and the player experience
Requirements:
- Typing speed of 40 WPM
- Maintain the required output and quality standards on a consistent basis
- Must have excellent written and verbal communication skills in English
- Detail oriented - Comfortable tracking and recording all payment and purchasing data
- Core gamer with a PC/Console Online Multiplayer gaming background
- Education - High School or GED (required), any college experience is a plus
- Open availability/schedule - 40 hours/wk, 4 day 10 hour shift model
- Baseline understanding of the Google Office Suite (Sheets, Docs, Gmail, Drive, etc.)
About Us:
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology-powered by ridiculously smart people.
In addition to our truly #Ridiculous culture, you'll enjoy benefits like:
- Outstanding Medical, Dental, Vision and Prescription plans
- 401k Match
- Pet Insurance
- In-house Wellness Coaches
- Tuition and Professional Development Reimbursement Plans
- Hundreds of Discounts with the Brands you Love and Use
TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.
TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.
TaskUs is an equal opportunity employer. Life is better with Us! Find out what it means to work for a company that puts People before Profits!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
TaskUs is an Equal Opportunity Employer
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