Job description

The Product Associate will work with automotive dealership Service Managers and other dealership personnel via phone and email on our proprietary reporting software. This position will directly support, maintain, and develop accounts.
Qualified Candidates Need:

• Professional verbal and written communication skills, the ability to type 30 wpm and be well organized
• Strong working knowledge of Microsoft Windows and Microsoft Office applications with the ability to learn new software applications quickly and be comfortable working on diverse types of computer programs
• 1-2 years dealership service department experience or automotive industry experience preferred, but not required
• Ability to multi-task with detail and goal-oriented work methodology
• Analytical skills with knowledge of measurement processes
• Ability to work independently and manage multiple tasks accurately in a fast-paced environment with minimal supervision
• Strong customer service, verbal and written communication, and interpersonal skills
• Ability to adapt to each individual call and handle customer calls efficiently and effectively

Essential duties and responsibilities:

• Develop in-depth understanding of the software products to understand their capabilities, features, and benefits to be able to support the technical needs and set proper expectations of the customers’ requests
• Complete product builds within goals and guidelines, document steps completed, notify Dealership contact and hand Dealer off to in-house Trainer
• Complete all requests that are requested directly by dealers or distributors. Gather enough information by asking consultative questions to understand the dealer’s exact request and execute it within the software.
• Maintain effective task notes through excellent documentation and organization; executing all required/appropriate actions for requests to ensure they are completed in a timely manner
• Be first line of investigation for issues; document, research and resolve issues using all resources, or re-assign to appropriate person and follow up until resolved
• Actively work to increase usage for all existing customers
• Follow processes and instructions given verbally or through documentation
• Other duties and special projects assigned or approved by Measuring Manager

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Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: Remote

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