Job description

Join our Support Services team in our Wisconsin or Michigan office!

Are you comfortable navigating technical issues? Do you enjoy problem solving? Greatland Corporation offers a variety of seasonal product support positions that provide new learning opportunities, and the ability to provide customer support to external users of the company's products. This is a limited term position available in our WI and MI offices that will begin December 14, and end January 31, 2023.

Key Responsibilities:

• Responds to tickets and live-chats for Greatland cloud-based products by providing program walkthroughs, login and new account creation assistance, and handling other customer support requests.
• Troubleshoots issues and utilizes internal tools to provide accurate information in response to product and form-specific inquiries as well as properly documents support requests and customer interactions.
• Troubleshoots data import issues and explains necessary steps to resolve import errors to customer so that customer can successfully achieve import of data to product.
• Researches and interprets errors for proper escalation handling; communicates with second-level Support staff to resolve.
• Manages Salesforce tickets to ensure customers are communicated with and issues are resolved.
• Completes projects and other duties as assigned.

What you will need to succeed:

• High school diploma or GED or equivalent combination of education and experience.
• General technical aptitude and comfort with online applications and navigation.
• Possesses attention to detail and ability to multitask.
• Knowledgeable of various web browsers, clearing cache/cookies, and general browser settings (i.e., extensions, plugins, etc.).
• Professional oral and written communication skills with the ability to relay technical descriptions to an audience with varying levels of technical ability and understanding.
• Respect for, and commitment to, securely and confidentially handling customer information.
• Basic to proficient keyboarding/typing skill.
• Possesses critical thinking and problem-solving skills.
• Maintains composure and effectiveness despite significant spike in work volume and customer urgency surrounding information return filing deadlines.

Job Types: Full-time, Temporary

Benefits:

• 401(k)
• Flexible schedule

Schedule:

• 8 hour shift

Application Question(s):

• Do you currently reside in Wisconsin or Michigan?

Work Location: One location

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