Product Support Coordinator
Job description
Accel Entertainment is the largest Gaming Terminal Operator in the country. We provide slot machines, redemption terminals, and amusement devices (pool tables, juke boxes, dart boards, etc.) to bars, restaurants, convenience stores, truck stops, and fraternal and veteran establishments across the country. Our focus is providing unmatched customer support, guidance, and compliance expertise so our partner establishments can grow their businesses and generate more revenue.
SUMMARY
The primary responsibilities of this position include, but are not limited to, assisting in procurement and fulfillment of all Video Gaming Terminal parts, managing and deploying software components, tracking material requests from internal and external customers, maintaining necessary stock levels, as well as assisting in other areas as needed.
DUTIES AND RESPONSIBILITIES
· Assist in procurement and fulfillment of all Video Gaming Terminal (VGT) parts to achieve the highest level of service and customer satisfaction
· Proper tracking of any material requests from all internal and external customers to ensure timely delivery
· Maintain necessary minimum and maximum stock levels to ensure needs are fulfilled
· Aid in monthly, quarterly, and yearly inventory and reporting to enable balancing of company assets
· Physical receiving of material deliveries and systematic receipts of items, along with necessary posting of transactions
· Physical shipping of necessary components to their identified locations to make sure items arrive in a secure and timely manner
· Work with different business units to determine the components that are made available to complete requested jobs
· Operation of lift trucks and/or hand trucks to convey, move, or hoist materials to the proper departments
· Maintain inventory for all shipping materials and supplies
· Responsible for scheduling picks and deliveries of shipments as specified by the shipment requestor
· Examine and record incoming shipments
· Other duties as assigned
QUALIFICATIONS
· Minimum 2 years of experience in an inventory control environment, preferably in the gaming industry
· Proficient in Microsoft Office Suite
· Excellent written and verbal communication skills
· Ability to understand and follow written and verbal instructions
· Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
· Ability to work independently and as a member of various teams and committees
· Versatility and willingness to work within constantly changing priorities with enthusiasm
· Ability to obtain and/or maintain a Terminal Handler’s License from the Illinois Gaming Board
PHYSICAL DEMANDS AND WORK ENVIRONMENT
· Frequently required to stand, sit, walk, talk, and hear
· Analyze financial data and calculate figures and amounts
· Continually required to utilize hand and finger dexterity, including use of a keyboard
· Continually required to climb, balance, bend, stoop, kneel, or crawl
· Occasionally required to lift/push weights up to 50 pounds
· Specific vision abilities required for this job include close, distance, and peripheral vision, depth perception, and ability to adjust or focus
· Exposure to moving mechanical parts and minimal outside weather conditions
· Noise level in the work environment is usually moderate
The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Burr Ridge, IL: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Warehouse: 1 year (Preferred)
Work Location: In person
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