Job description

Job Description
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
The Boeing Commercial Aircraft organization is seeking a Project Manager - Customer Support Service Engineering 737CL/757/MDC Airplanes - Airframe who oversees highly experienced employees located in various locations and time zones performing technical Customer Support activities.

You will be leading the development and execution of project and process plans, implement policies and procedures and set operational goals. You will solicit resources for projects and processes, provide technical leadership in the management of suppliers and partners and lead process improvements. Ideally, you have a consistent record of building and maintaining effective relationships and partnerships with customers, collaborators, peers, partners and direct reports. You bring a distinctive understanding of seek-speak-listen behaviors and are leading by example. You manage, develop and motivate employees.

Responsibilities:
Manages employees performing activities within multiple (2 or more) Engineering disciplines.

Develops and executes project and process plans, implements policies and procedures and sets operational goals.

Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements.

Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports.

Provides oversight and approval of technical approaches, products and processes.

Manages, develops and motivates employees.

Active communication with Customer on forecast and scope of upcoming work, required resources and possible risks. Interact with Customers for confirmation and approval of project and processes requirements, including quality, budget and terms. If necessary, clarification of technical requirements.

Project execution: monitors progress of work and its accordance to requirements, systematic analysis of work results, reports to leadership about work progress and results.

Support of organizational Quality Management System according to ISO2001/AS9100 standards.

Summarize results of project execution together with technical leads, discipline leaders and Customers.

Provide systematic receiving of the information about Customer’s satisfaction, analyze this information and, if necessary, develop corrective actions. Reports to leadership about results of analysis of Customer’s satisfaction.

Basic Qualifications (Required Skills/Experience):
3 + years’ experience in project management.

3 + years’ experience leading cross functional teams or projects.

Master or Doctorate of Science degree from an accredited course of study, in engineering, computer science, mathematics, physics or chemistry.

Experience in a people management position.

Demonstrated effective and diplomatic oral and written English and Ukrainian interpersonal skills.

Existing authorization to work in Ukraine.

Preferred Qualifications (Desired Skills/Experience):
2+ years of work experience in aviation/engineering field. Experience leading complex projects.

Proven ability to embrace change, lead continuous improvement, and treat safety and quality as top priorities.

Experience in customer support.

Knowledge of industry trends (customers, regulators, competitors, etc).

Flexibility to support various time zones and off hours meetings.

Experience in organizing, prioritizing, paying attention to detail and ensuring accuracy.

Risk analysis and risk management skills.

Good presentation skills.

Flexibility, out of box thinking.

Ability to make decisions in uncertain environment and take risks.

Strong communication skills, teamwork, initiative, integrity and attention to details.

Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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