Job description
About Us:
If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Residence Inn by Marriott Boston Woburn with Pyramid Hotel Group can mean for you!
Residence Inn by Marriott Boston Wodburn boasts 149 guest rooms and 680 sq ft of event space. Description:
Due to the cyclical nature of the hospitality industry and report deadlines, employee may be required to work varying schedules to meet the business needs of the hotel and report deadlines.
SUPPORTIVE FUNCTIONS:
� Ability to read, write and speak the English language to communicate effectively.
QUALIFICATION STANDARDS
Education:
Grooming:
Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.
At the Residence Inn by Marriott Boston Woburn we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.
If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Residence Inn by Marriott Boston Woburn with Pyramid Hotel Group can mean for you!
Residence Inn by Marriott Boston Wodburn boasts 149 guest rooms and 680 sq ft of event space.
We're looking for a detail-oriented Night Audit Clerk.
The Night Audit Clerk will:
� Assist and oversee all Front Desk/audit functions.
- Balance and post the front office accounts.
- Distribute daily report and others as requested.
- Follow all checklists to ensure all duties are performed. All checklists are to be signed and dated each night.
- Work with staff to resolve guest request.
- Handle the guest check-in/check-out needs, inquiries and reported problems.
- Communicate with bellperson/drivers/housekeeping.
- Be responsible for house/cash bank and deposit keys.
- Obtain and verify essential guest information; ensure accuracy and completeness of all records.
- Assign guest rooms on the basis of reservation requirements.
- Read, maintain and make entries in the Front Desk log book.
- Check for any guest mail or messages.
- Inquire as to the guest enjoying their stay.
- Listen attentively to all guest comments.
- Thank the guest for staying with us and offer to make any future reservations.
- Oversee the issue of other department keys and maintain a log showing the time and to whom issued.
- Ensure the timely delivery of wake-up calls and express checkout bills to the guest.
- Responsible for knowing hotel emergency procedures.
- Adhere to all hotel policies and procedures and all changes that may occur.
- Carry out a reasonable request by management that I am capable of performing.
- Maintenance of computerized hotel systems.
- Handling of major guest complaints and disturbances.
- Training/guidance and advising of night employees.
- Covering the post of sick and off employees.
- Responsible for requesting and inventory of supplies for audit staff.
- Reporting physical, financial and personal miscellaneous discrepancies to management.
Due to the cyclical nature of the hospitality industry and report deadlines, employee may be required to work varying schedules to meet the business needs of the hotel and report deadlines.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to vary depending upon the particular requirements of the hotel.
� Handle special project assignments as requested by the Controller.
Requirements:
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with
or without reasonable accommodation, using another combination of skills and abilities.
� Ability to read, write and speak the English language to communicate effectively.
� Ability to exercise judgement in evaluating situations and in making sound decisions.
QUALIFICATION STANDARDS
Education:
High School diploma and/or any other combination of education and experience that provides the required knowledge, skills and abilities.
Grooming:
All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.
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