Job description

QA / Software Tester

Position Summary:

Want to have the opportunity to work at a growing Software as a Service company? The Product Development team at CallFinder builds and implements our leading speech analytics and automated call scoring solutions to our clients’ recorded conversations to discover valuable business insights contained in agent-customer conversations. The insights derived through working with CallFinder are designed to improve agent performance, agent training effectiveness, and the overall customer experience our clients deliver.

This position collaborates closely with the product development team to identify and resolve production and quality system deficiencies as well as assists with the development, review, and approval process of software

Position Summary

Under the direction of the Product Team lead, the QA/Software Tester will be a member of CallFinder’s Agile Scrum Team who is responsible for creating and maintaining regression testing, writing technical testing documentation, and troubleshooting/documenting any issues that occur in the system.

The QA/Software Tester is responsible for the planning and execution of the functional testing and User Acceptance Testing for our testing / production environments. This position will be involved in making sure that the functional and technical requirements of software changes are followed and implemented as expected. This role will be responsible for creating, maintaining, and adjusting any testing environment needs and will be responsible for making sure that work is ready for production ahead of each Release. This role will also work closely with the rest of the Product Development team to follow current Agile practices and assist with providing information to the team for any found issues.

Essential Functions:

• Design, Implement, Test and Manage Automated Regression Testing.
• Participates in agile meetings and technical planning meetings.
• Develops and documents application test plans based on business requirements and technical specifications.
• Creates test cases including detailed expected results.
• Records and documents results including anomalies and issues.
• Works closely with Product Development team to ensure all software bugs are caught in house before the software is delivered to the customer.
• Provides Iteration Release notes and testing information for all internal users.
• Participate in software security testing as needed.

Skills and Experience:

• BA/BS in Software Engineering, Computer Science, a related field, or related industry experience
• 2+ years of experience with web technologies
• Experience with automated testing frameworks and/or tools such as Selenium
• Experience with Linux and AWS is preferred
• Experience working in a software company, preferably Software as a Service
• Knowledge of the Agile Scrum Methodology
• Ability to work alone as well as highly effective in a team collaborative setting
• Experience working with automated testing to ensure consistent results given prior known input and output results.

More About CallFinder:

The QA / Software Tester is a full-time position based in Burlington, Vermont. Burlington is repeatedly selected as one of the most livable communities in the country, located on Lake Champlain and just 30 minutes to the Green Mountains for hiking and skiing. We provide a flexible, fun work environment and a competitive benefits package.

Salary is competitive and commensurate with experience. You must be authorized to work in the United States; sponsorship is not being offered at this time. We provide a robust package of benefits, including:

• Health & Dental Insurance with generous employer contributions
• Life Insurance and AD&D Insurance
• 3 weeks PTO in the first year
• Paid holidays
• 401k plan
• Short- and Long-Term Disability Insurance
• Employee Assistance Program

How to Apply:

If you are looking for a fulfilling challenge, working with energetic and talented people in a rewarding and winning environment, apply today.

CallFinder is an Equal Opportunity Employer and does not discriminate against any employee or job applicant because of race, color, religion, national origin, gender, physical or mental disability, or age.

*Only qualified applicants for further consideration will be notified.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off

Compensation package:

• Bonus pay

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Work Location: Hybrid remote in So Burlington, VT 05403

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