Job description

Overview

Under the direction of the Operations Manager, Quality Assurance Specialist supports the Commercial Services division to coordinate, track, and manage service and training activities for the commercial crew base serving JK clients.
Works with the Operations management to implement training programs for new hire training classes and progressive training to meet corporate service standards. Collaborate with the corporate Safety Director and the Commercial Operations Manager to assess safety standards and implement standard operating procedures to ensure the achievement of the corporate goals.

Pay: $60-65,000 salary

Responsibilities:

• Assist in managing crew professionalism & appearance.
• Driving within DMV area to multiple job-sites to perform job quality checks.
• Embrace change and be willing to take risks and create new ways for employees to work cohesively together.
• Act as liaison on-site between crew and clients.
• Conducts learning and information sessions to drive full understanding and education on Company policies and procedures, development, technical skills, performance management and soft skills.
• Work with Operations manager to become cross-trained on dispatch responsibilities.
• Fill-in as required during absences, vacations.
• Tuesday-Saturday work schedule, sometimes requiring working later in to the evening.
• Sets performance metrics, evaluates productivity, and helps employees create, follow, and aspire to achieve short and long-term career plans within the organization.

Qualifications:

• High School diploma or equivalent.
• Clean driving record
• Knowledgeable and experienced on MS Windows-based software applications.
• Proven ability to work with other team members in pro-active and respectful manner
• Solid customer service skills, follow up, communication (verbal and written)
• Proven problem-solver, analytical and decision making skills.
• Provide outstanding value, excellent communication, a willing attitude, reliability, and a professional image, an assurance of excellence, customer empathy, and exceptional service.
• Ability to work in a fast paced, multi-tasked, and electronic environment.
• Have the ability to take responsibility for results and make adjustments as needed
• Experience in the Commercial Moving Industry preferred

About:

As the largest office moving company in the greater DC area, JK delivers superior relocation, storage, records management, and technology services to commercial and industrial clients from museums and universities to data centers, laboratories, and medical facilities. For the third year running, JK Moving Services has been ranked #1 commercial mover by Washington Business Journal. JK actively seeks dedicated professionals ready to positively impact the office moving community.JK places high standards on the care of its employees. From charitable giving to competitive compensation to fun corporate events, JK invests in each employee’s professional and personal growth. This level of commitment sets JK apart from other companies – why not consider joining JK Moving Services today!

JK Benefits

In addition to comprehensive medical, dental, and vision insurance, JK Moving offers:

World-class retirement savings programs including Company-funded profit sharing and safe harbor

401(k)Recruitment and customer referral bonuses

Weekly pay structure

Company-paid life insurance and accidental death benefits

Voluntary protection programs for employees and their families

Service recognition programs

Safety & performance bonuses

Tuition reimbursement and student loan repayment assistance

Discounted membership @ Gold’s Gyms (corporate locations) nationwide

Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families

Medical and Dependent Care Flexible Spending Accounts (FSAs)Health Savings Account (HSA) with employer matching contribution

Equal Opportunity/Affirmative Action

EmployerLocation: 44112 Mercure Circle, Sterling, VA 20166

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Sterling, VA 20166: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Crew management: 3 years (Preferred)
• Moving Industry: 3 years (Preferred)

Work Location: One location

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