Job Description

Summary: Operates a multiline telephone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Retrieves messages from voice mail and forwards to appropriate personnel
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department
• Delivers messages or transfers calls to voice mail when appropriate personnel are unavailable
• Answers questions about organization and provides callers with address, directions, and other information
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
• Scans internal paperwork, validates scanned data, and files documents electronically
• Receives, sorts, and routes mail, and maintains and routes publications
• Performs other clerical duties as needed, such as filing, photocopying, and collating
• Complying with all ICC Policies as defined in the ICC Employee Handbook
• Pursuing continuous improvement through training and process improvement
• Complies with all applicable elements of ICC Quality Management System.

Other Location(s) Hiring

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• High school degree
• Two years experience as receptionist/office assistant
• Power user of Microsoft Office software
• Familiar with Apple operating system or devices

Skills:

• Business phone etiquette
• Know or ability to learn DOCStar scanning software
• Sort mail
• Proper customer greet

Language Ability:

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Certificates and Licenses:

• None

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel.

Compliance Statement

This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Benefits

DB Roberts offers a comprehensive benefits package to all full time, regular employees located in the United States which include:

• Comprehensive medical, dental and vision
• Vacation, sick time and holidays
• Accident, life, disability and critical illness insurance
• 401k retirement program with match
• Wellness programs
• Tuition reimbursement
• Referral bonuses
• Pet insurance
• Employee discount program
• And the day off for your birthday!