Job description
The Receptionist receives and properly directs all clients, vendors or other visitors to the InnovAge facility. Provides clerical, office and administrative duties in overall support to the InnovAge facility and function.
Receives visitors and employees to InnovAge with a courteous attitude and disposition and assists individuals who need assistance with services and/or directions to offices.- Ensures facility security by maintaining sign in sheets and issuing visitor badges, notifies staff member of visitor’s arrival in a timely fashion.
- Answers all incoming calls and routes to appropriate departments, takes messages and responds as needed
- Maintains an orderly reception area in order to provide and maintain InnovAge image
- Follows reception role as described in site Disaster Manual.
- Pages staff via paging system when appropriate and according to established procedure
- Responds to emergency calls according to established procedures in a courteous and helpful manner.
Functional Category: Clerical Administrative
Estimated Percent of time Spent – 40%
- Handles and processes incoming and outgoing packages and/or letters from FedEx, USPS, UPS and other postal delivery and messenger companies.
- Prepares and processes interoffice and regular outgoing/incoming mail. Distributes mail in a timely manner with regard to confidentiality and sensitive issues.
- Provides basic and general maintenance of all office equipment which includes pagers, copiers, faxes and printers, notifies appropriate parties when equipment is out of order
- Maintains appropriate logs and records of office equipment and or supplies and assists with care and maintenance
- Provides administrative support and performs general office duties as assigned.
- Initiates arrangements for telephone repair service.
- Produces correspondence, reports, forms, schedules, minutes and a variety of other materials that may be requested by management for business needs.
- Additional work functions and duties may be assigned
Education
- High School diploma or GED is required.
- Experience answering inbound phone calls and knowledge of multiline phone systems
- Experience with standard office procedures including filing, record keeping and the use of standard office equipment such as personal computers, copiers and fax machines required
Job Title: Receptionist
FLSA Exemption Status: Non Exempt
Reports to: Manager, Administrative Services
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