Job Description

Provide all required Reemployment Services program components to unemployment participants during all appointments. Review unemployment insurance (UI) claim status with claimant and refer any claim issues to appropriate staff member.

Provide required information to claimant. Ensure work search requirements are being met and all work searches are documented correctly. Explain, promote, and discuss One-Stop Center workshops to claimants and register claimants to attend workshops. Conduct electronic file search and compare applicants' qualifications with employer job order requirements, referring qualified applicants. Assist and ensure a valid work registration is completed in database system. Create or update with customer their Individual Service Plan. Accurately document all services, appointments, or other pertinent information in database system.

Perform essential UI activities. Will adhere and refer to unemployment administration rules and Iowa law when working with customers in regard to filing UI claims, answering questions and concerns. Send proper documentation/notices timely to ensure positive outcomes. Maintain and organize all documentation related to any UI decisions. Ensure UI claims are active, and status of claims are up to date. Review previous UI claims for previous or current adjudications. Use database system to review salary histories. Cross reference database systems to ensure personal identification information matches. Adjudicate issues within the claim in accordance with all UI laws. Provide information to customers for UI appeals when necessary. Prepare and participate in all UI appeal hearings relating to issued adjudications decisions.

Educate customers on services available at the IowaWORKS location. Assist customers by answering questions about employment opportunities and local employers. Facilitate customers in using computers, i.e., searching internet and print resources, troubleshoot computer/internet usage, tutorials, labor market information, educational options, career explorations, the writing of resumes, and educate customers in the use of services and assisted services available at the Workforce Center.

Coach customers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment. Provide proficiency tests and skill assessments as needed.

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.

Minimum Qualification Requirements

Graduation from an accredited four-year college or university;

an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years; employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate.

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Additional Qualification Requirements

Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.

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We take our responsibilities and the public trust very seriously. We are committed to delivering the services that matter most to the people of Iowa. If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.

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