Job description

With five locations throughout the Twin Cities metro area, Northwest Eye is among the largest specialty eye care providers in the Midwest. Our environment is both dynamic and adaptable! The variety of patients you interact with each day and cutting-edge eye health practices will keep you at the top of your game.

Northwest Eye Clinic and Minnesota Retina Associates has a new opening for a full-time Referral Coordinator in our Patient Access department.

SUMMARY

The Referral Coordinator is responsible for the scheduling and registration of clinic appointments, providing a positive first impression of Northwest Eye and Minnesota Retina Associates and being knowledgeable in complex scheduling scenarios and insurance plans. This includes answering calls quickly, entering demographic information, scheduling, providing appointment instructions to patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Obtain and enter accurate patient demographics, including insurance information into EHR
• Schedule and reschedule of clinic appointments accurately as needed
• Complete patient registration via phone at the time of scheduling
• Maintain referral for consultation requests and contact patients back in a timely manner to schedule the requested appointments
• Monitor 2nd and 3rd call referral contacts
• Receive and complete all tasks sent through the Electronic Health Records
• Monitor Vital Interactions reminder calls and coordinate recalls
• Other duties as assigned

JOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

EDUCATION AND/OR EXPERIENCE

High school education with one-two years related experience and/or training or equivalent combination of education and experience with a high focus on customer service, insurance plans, and medical background. Ophthalmology experience a plus.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

Location and Schedule Details:

This position is full time (40 hours per week) and is located in our Golden Valley Northwest Eye Administration office.

About Us:
Northwest Eye Clinic provides a wide range of service offerings from comprehensive pediatrics, cataract surgery and premium lens implants, treatment of corneal and retinal disease and glaucoma, oculofacial and esthetic services to LASIK and total eye care that allow us to care for all ages, from newborns to seniors. Our doctors, surgeons, and eye care professionals are true professionals with uncommon enthusiasm for education patients about eye care. We make patient education our focus and encourage patients to Be Eye Wise about their eye health.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Golden Valley, MN 55427: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Insurance verification: 1 year (Preferred)
• Medical billing: 1 year (Preferred)

Work Location: In person

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