• Obtain authorizations as directed per contract/agreement.
• Confirm scheduling of each patient as requested.
• Communicate with providers/facilities routinely regarding patient and authorization status.
• Maintain and update computer program/daily tracking of each active patient by client, diagnosis, authorized treatment, etc.
• Provide patient compliance information to case managers and adjusters per agreement.
• Establish excellent working relationships with client, case managers, and adjusters.
• Provide ongoing service to In-Home program clients.
• Provide initial evaluation, progress notes and discharge notes as requested by client.
• Respond to complaints, concerns, and questions of active clients and providers.
• Work with all departments and inter-company staff as needed.

• Excellent organizational skills.
• Strong analytical skills, including troubleshooting and problem solving.
• Strong Interpersonal skills.
• Strong attention to detail and commitment to quality and process improvement.
• Excellent telephone skills.
• Strong computer and technological background.
• Familiarity with rehab therapy treatment and medical terminology.
• Comprehensive knowledge of Industrial Services and product lines.
• Excellent written and oral communication skills at multiple levels.
• Strong time management skills.
• Strong customer service orientation.

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  High School diploma or GED required.
• Associate or Bachelor’s degree preferred, OR minimum of 2 years of experience in similar role within healthcare.

Select Physical Therapy is part of the Select Medical Outpatient Division, a nationally prominent, locally driven provider of outpatient physical rehabilitation. We operate primarily as Select Physical Therapy, NovaCare Rehabilitation, Physiotherapy Associates, KORT, and Saco Bay Physical Therapy. Together, these brands comprise a national network of almost 1900 centers in 39 states and the District of Columbia. The centers offer a wide range of general physical therapy services such as hand therapy, sports medicine and work injury prevention and management. Throughout the country, we also provide physical therapy and athletic training services to professional sports teams, colleges, universities and high schools and serve as the exclusive physical rehabilitation provider to several major U.S. corporations.