About Informa Markets

Informa Markets creates platforms for industries and specialist markets to trade, innovate and grow. Through targeted digital services, virtual and face-to-face exhibitions and actionable data solutions, our 450+ brands provide buyers and sellers around the world with opportunities to connect. As the world’s leading market-making company, we bring a diverse range of specialist markets to life, unlocking opportunities and helping them to thrive 365 days of the year.

Reports to and assists Portfolio Registration Director on managing registration operations for events produced in the UBM portfolio. Responsible for managing a minimum of six events as a lead and responsible for all registration communication, development, operations, and budgets.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Serves as the event lead and technical liaison for the event group (VP, GM, sales, marketing), operations, and customer service
• Create full phase implementation plan to include configurations, customer acceptance, documentation, training, and communication plans, as well as hyper-care oversight
• Clearly scope requirements in required documentation for registration website builds
• Facilitate acceptance testing to ensure quality and acceptance criteria are satisfied
• Helps to identify integrations, reporting, or data migration needs
• Oversee project life cycle from start to finish; maintain the current timeline for all events
• Works directly with third-party vendors to create work order request and facilitate participation on show site
• Responsible for creating, managing and forecasting the budget; processes all invoices
• Manages registration setup for extensive credential and/or conference programs
• Manages onsite event operations such as ordering supplies, equipment, coordinating customer support programs and staffing; builds effective and efficient registration layouts
• Coordinates and supervises specialists and/or contract employees who provide ongoing support for registration operations
• Collaborates with Customer Service Manager & Supervisor to provide clear direction for customer service to create & define processes, provide training, and routinely monitor quality. Helps to resolve escalations as necessary
• Performs additional duties as assigned

POSITION REQUIREMENTS:

• Bachelor’s degree in Business Management, Information Systems or Management; or 3-5 years equivalent work experience.
• Ability to work with a team and manage one or more onsite employees
• 3-5 years of experience with SaaS, CRM, or Registration development
• Strong platform administration skills, ability to learn environment individually
• Strong analytical, problem-solving, and recommendation skills.
• Strong interpersonal skills and ability to manage stress well
• Proficient in the use of Microsoft Office applications – Word, Excel, Visio
• Ability to travel up to 30% of the time

OTHER PREFERRED ATTRIBUTES:

• Ability to effectively work within a team and independently, to review and process sensitive material with complete confidentiality.
• Able to assess situations and make clear decisions in a timely manner in the best interest of the organization
• Strong organization, prioritization, and time management skills; excellent written and verbal communication skills.

We offer:

• Competitive Compensation Package
• Access to LinkedIn Learning and other development/training opportunities
• Health and Wellness Benefits (medical, dental, eye)
• 401K and Matching
• Employee Stock Purchase Program
• Generous PTO policy
• Work-life balance
• Additional discounts through various partnerships

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.