Job description

Join the Hartford Courant/Fox 61 Top Workplace for 9 Years in a Row - #1 in 2017 & 2019!

OVERALL OBJECTIVE
The Customer Consultant is expected to assist customers over the telephone in a professional and courteous manner, and adhere to the service standards set by the Customer Service Center.

ESSENTIAL FUNCTIONS
Accurately, efficiently and professionally answer customer inquiries via the telephone.
Independently provide the highest level of customer service, general account servicing and problem resolution, escalating through the proper channels when necessary.
Performs account maintenance such as processing: check orders, stop payments, disputes, online banking requests, bill pay inquiries, etc.
Provides banking solutions to enhance and create lasting customer relationships.

PRINCIPAL ACCOUNTABILITIES

Customer Service:
Provides courteous, efficient, personalized service and satisfactory problem resolution to each customer in accordance with customer service standards.
Ability to handle complex situations and demonstrate de-escalating skills when dealing with irate or emotional customers.

Compliance:
Adheres to banks policies and procedures.

Technical:
Efficiently utilizes computer systems including Outlook, Microsoft, Insight, and internal intranet platform.

MINIMUM KNOWLEDGE/SKILLS
Language, reasoning, and analytical skills at a level normally acquired through completion of high school and/or equivalent work experience.
Minimum one year customer service experience.
Banking or call center experience preferred.

PHYSICAL DEMANDS
Keyboard dexterity
General office equipment
Ability to sit for long periods of time
Superior phone etiquette

COMPLIANCE
Adheres to established policies, procedures, security standards, and compliance guidelines; including applicable federal and state regulations. Adheres to bank policies including but not limited to: OFAC, BSA, PATRIOT Act, Privacy, and consumer protection regulations. Completes required training, online and in-person, by set due dates

In order to be considered an applicant, you must meet the minimum requirements of the position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, protected veteran status.

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.