POSITION SUMMARY:

The main purpose of this position is to work as a trainee, developing the skills needed to work on various models of multi-line telephone sets. This position encompasses all of the tasks necessary to take a telephone part from a raw untested warehouse and process it to the point where it can be classifies as RFI (Ready-For-Issue).

JOB RESPONSIBILITIES

• Employee should work to attain 100% productivity as measured using the Telset Production Metrics Report

• Concentrate on quality and have 1 or less rejects during weekly quality audits.

• Perform their job in a cost efficient manner, providing quantifiable examples of doing so.

• Performing routine testing, light repair, general maintenance cleaning, teardown and buildup of telephones and telephone accessories under the guidance of a more experienced technician.

• Packing Telsets prior to moving them on to the distribution center for stocking or shipment on a Sales Order.

• Keying parts to and from the appropriate areas using the Carousel Industries serial bar coding program.

• Performing any and all other tasks as assigned

MINIMUM REQUIREMENTS

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• Education:

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  High school diploma or GED required

Experience:

• 1-2 years of experience preferred

• Proficient in the repair and testing of telephone sets.

Essential Physical Functions:

• Must be able to sit for long periods of time

• Must have ability to see and/or have corrective vision

• Must have use of hands and be coordinated to use hand tools

• Occasional lifting of up to 50 pounds

Equipment used

• An array of telephone sets
• Repair hand tools
• Standard keyboard, mouse, and PC
• Telephone

Competency Requirements

• Ability to work independently with general supervision within a team environment

• Exceptional customer service skills are required

• Must possess a strong work ethic with a commitment to excellence

• Must be able to work in a constantly changing environment, with the ability to shift focus and rearrange priorities as needed

• High school diploma or equivalent.
• Two to four years of relevant experience.
• Time management – strong ability to organize and manage multiple priorities
• Excellent interpersonal and communication skills, oral and written
• Flexibility – ability to effectively adapt to change
• Strong customer service orientation
• PC experience preferred
• Good typing skills preferred
• Required to lift up to 50 lbs
• Experience in ESD preferred