Seasonal

At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?

Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks for our seasonal team members including:

• Stratton season pass for all employees

• Free or discounted (depending on classification) season pass for dependents - this includes spouse &.children under 26 years old

• Alterra Mountain Company Employee Pass - free lift access & discounts at all Alterra owned resorts – dependents too!

• Unlimited introduction letters for 50% off day tickets at IKON partner resorts

• Discounted golf, mountain biking and fitness center memberships

• Employee childcare rates & discounted seasonal programs for self & dependents

• Retail and Food and Beverage discounts

• Industry/Pro-form discounts

• 12 - $25 lift tickets for your friend & family guests

• Onsite medical clinic

• 401(k) with company match

• Company paid sick time

Additional perks & benefits for year round employees

POSITION INFORMATION

The Reservation Specialist serves as the first line of contact for Stratton’s call-in guests. Agents’ primary responsibility is to book products for guests in advance of their upcoming visit, answer inquiries regarding Stratton Mountain Resort products, services, and lodging options and customize vacation packages to fit the needs of the guests, while providing excellent guest service and guidance. Agents work closely with first time visitors and guests with complex requests requiring the agent to have specific resort knowledge and attention to detail. Agents are also often tasked with outbound sales campaigns and other special projects as required. This position pays $20.00/hour.

Job Responsibilities

• Provide customers with quality customer service in a friendly and positive manner.
• Understand and develop an in-depth knowledge of products offered. These product categories include but are not limited to Lodging, Season Passes, daily tickets, Adult and Child Ski/Ride School, and Resort Events and Activities.
• Cover a 9hour shift on phones—sometimes longer during holiday and peak periods.
• Actively participate in all assigned daily duties including but not limited to assisting guests via telephone, Live-Chat, email or other written communications.
• Provide resort, village and local information to the guest. Assess customers’ needs and provide them with the best products and vacation packages available to meet those needs.
• Check voicemails and emails promptly and respond back to the guest within a 24-hour period.
• Perform exceptional follow-up procedures to ensure the guest’s satisfaction.
• Assist in the resolution of guest complaints, handle all guest concerns and communicate options.
• Adhere to all departmental and company policies and procedures and participate in all departmental and resort training and development courses.

Job Requirements

• Strength with Microsoft Office Tools, On-line navigation, and Windows-based programs is necessary
• Previous sales and/or tourism reservation experience is highly preferred
• As a prerequisite, candidates must have a strong command of the English language with emphasis on proper grammar and pronunciation and understandability, specifically while using the telephone
• An outgoing personality is necessary, with a proven history of resourcefulness, problem solving, patience, and expediency for customer needs
• Highly dependable and responsible for the department working policies and for their office teammates

Compensation for this position is a competitive hourly rate, plus commission on all vacation lodging rentals and resort activities sold, plus great Stratton perks!

Stratton Mountain is an Equal Opportunity Employer