Job description

Marina Hawaii Vacations is a part of Hawaiian Properties, Ltd. We are a vacation rental company located near the yacht harbor at the entrance of Waikiki. We have the largest selection of beautiful condominiums in the amazing Ilikai Hotel, Ilikai Marina and Discovery Bay.

We are currently seeking a reliable, hardworking and self-motivated Reservations Agent to work in our office located in the Ilikai Hotel. The Reservations Agent is the first contact and the face of Marina Hawaii Vacations. The Reservations Agent is expected to become familiar with the offerings of each property in order to provide various recommendations to the guests.

Responsibilities:

• Must be able to speak and write in Japanese
• Provide customer service to assist in-house guests or future guests with reservations and vacation information
• Answer incoming calls, greet customers, and respond to emails
• Analyze all guest requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations
• Quote room rates and availability and work with customers to close sales with different sales techniques
• Accurately input reservations (phone, fax, email, and internet) and in-house work orders into the computer system
• Provide supportive information to customers regarding their reservations
• Perform unit inspections for arrival and departures
• Other clerical duties including faxing, tying, filing, etc.

Requirements:

• Real Estate license preferred
• Previous work experience as a Reservation Agent
• Excellent communication both orally and written
• Minimum 2 years of customer service experience
• Well organized and excellent time management skills
• Must be flexible and able to work different shifts including Sundays and Holidays
• Professional phone etiquette
• Basic computer skills (Microsoft applications – Word and Excel)

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• On call

Experience:

• Customer service: 2 years (Required)
• Time management: 1 year (Required)
• Phone etiquette: 1 year (Required)
• Microsoft Excel: 1 year (Preferred)
• Microsoft Word: 1 year (Preferred)

Work Location: One location

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