Job description
Description:
Responsibilities
- Develops, implements and maintains quality standards for restaurant facility, including supervision and direction of service staff
- Ensures excellent customer service standards are maintained
- Organizes and conducts pre-shift meetings to review specials, menu changes, house counts, etc
- Ensures that the restaurant and restaurant facilities are kept clean, well-stocked and organized
- Checks the maintenance of all equipment in the restaurant and schedules needed maintenance and repair
- Greets guests at tables to ensure complete customer satisfaction attention to guest needs
- Ensures established cash handling procedures are utilized to accurately charge customers
- Oversees daily restaurant activities to include serving tables, bussing tables, Kitchen activities, room service and general clerical/cashier duties
- Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems
- Manages department members
- Assures that effective orientation and training are given to each new associate
Qualifications
- 2 years of experience in a fast-paced, food service environment preferred
- Must be of legal age to sell and serve alcoholic beverages, applicable state card or certificate must be provided if required by state law
- Able to work a flexible schedule, perform multiple tasks and prioritize efficiently
- Cash handling experience
- Knowledge of liquor and smoking laws
- Knowledge of safety policies and procedures
- Effective communication skills (written and oral), strong interpersonal and customer service skills
- Basic math skills and ability to operate calculator, cash register and/or point of sale system
Education
- High school diploma or equivalent experience preferred
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