Job description
Objectives
Ensure 100% customer satisfaction by providing stand-out service to Bullfrog Spas customers. Help to increase store sales and build customer loyalty.
Responsibilities
- Assist in-store customers with Sales of Spas
- Assist in-store customers with supplies and chemicals
- Receive and respond to customer phone calls and emails
- Stock merchandise and maintain retail portion of warehouse
- Efficiently stack and store the merchandise in the appropriate areas
- Spa payment and delivery coordination
- Improve and execute follow up methods with new and existing customers
- Product purchasing, stocking and inventory control
- Assist with store marketing activities
- Maintain cleanliness and appearance of showroom
Skills/Qualifications
Excellent customer service skills. Proficient in Microsoft Office. Organized self-starter. Interpersonal skills to work with a wide variety of people each day, build relationships and network. Professional customer service skills. Communication skills, especially persuasion, to clearly convey the benefits of a product to potential customers. Ability to participate in and attend sales meetings even if outside regular business hours, as required. Administrative organization skills, including Microsoft Office, Teams, Time Management, verbal communication, self-confidence. Promoting process improvement and decision making, attention to detail. Ability to lift and carry up to 40 lbs.
Miscellaneous
Advise and assist the store manager(s) with special projects and event as needed. When deemed necessary, assist with any/all needs, and other duties and assigned.
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