Position Overview:

Astound Broadband Powered by Wave is currently searching for a Retail Sales Representative in our Seattle, WA store. This position is responsible for providing outstanding customer service and support to Astound Broadband customers. We are looking for individuals who will commit to Astound's mission statement: Take Care of Our Customers; Take Care of Each Other; Do What We Say We Are Going to Do; and Have Fun!

Company Overview:

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. We provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, employee discounts and lots more, to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

A Day in the Life of the Retail Sales Representative:

• You will welcome customers, actively listen, ask questions, and take care of their telecommunication needs.
• You will be able to explain, demonstrate, and sell products and services to meet the needs of the customers and potential customers.
• You’ll share details of current promotions and offers and by reviewing a customer’s current level of service, you may find options for new services to meet their needs.
• Because you are driven to take care of the customer, you will determine the level of satisfaction with their current service and take steps as needed to ensure that their experience with Astound Broadband Powered by Wave is positive and welcoming.
• You’ll learn to utilize the billing system and other sales and marketing related tools to effectively identify and quickly resolve customer questions and concerns by communicating clearly, concisely, and patiently to assure the customer’s understanding.
• You’ll process installation, service change, disconnects and trouble call work orders according to departmental policies and procedures.
• You will receive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basis.
• Also, you’ll track your successes by carefully documenting sales progress and productivity in a timely and efficient manner.
• And, of course, you will maintain a neat appearance, keep Astound property clean, and show respect to customers, coworkers, vendors and their property at all times.

What You Bring to the Table:

• You are outgoing, friendly, and enthusiastic!
• You have strong interpersonal skills with the ability to relate to customers, peers, and management by being respectful and offering solutions to their telecommunication needs.
• You already have or will quickly pick up the knowledge of cable and data products/services, and stay updated on new information and concepts.
• You will demonstrate the ability to diagnose and solve problems by using good judgment and proactive decision-making skills.
• If you have telecommunications experience, you are ahead of the pack; however, we will provide training. You will need to provide the interest and desire to continuous learn and grow your knowledge.

Education and Certifications:

• High school diploma or equivalent
• Bilingual in Spanish preferred

Physical Requirements:

• Must be able to lift-up to 40 pounds at times.
• Prolonged periods of sitting and standing.

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other’s differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Education

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)