The goal for the Sales Supervisor is to be responsible for supervising the servicing of a group of stores for a major supermarket chain, maintaining the highest standards of service by utilizing a predetermined number of service people. The individual in this position will be responsible for assisting in the recruitment and training of Sales Service Reps (SSR’s), conduct store service audits on a regular basis and to maintain established store service level standards. The individual will also be responsible for merchandising tasks such as category resets and new store/remodel conversions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform store inspections to ensure adherence to Imperial’s Service Excellence standards.
• Conduct Store Quality Audits.
• Assist in the evaluation and selection of qualified candidates; Execute and monitor training plan; Evaluate trainees; Conduct meetings with salespeople on a regular basis.
• Maintain service levels to acceptable standards; Ensure store service schedules are adhered to; Assist with store service as needed.
• Full responsibility of all merchandising tasks associated with remodels and new store set-ups in assigned area.
• Full responsibility of all merchandising tasks associated with annual category reviews in assigned area.
• Ability to read and implement planograms.
• Control expenses within budget guidelines; Monitor and approve mileage and expense reports; Ensure timely completion of all related paperwork; Review weekly service reports from SSR’s.
• Build relationships with store managers and grocery managers and other staff to maximize sales opportunities; Assure customer satisfaction with Imperial.
• Build year over year sales.
• Other duties and tasks as assigned.

Qualifications

• Bachelor’s Degree preferred. (3+yrs related experience may be substituted for formal degree).
• Minimum 2yrs of Supervisory or Team Leader experience preferred.
• Related Retail/Supermarket service experience or related store/route sales experience a plus.
• Knowledge of GM/HBC product categories preferred.
• Intermediate/Advanced Computer skills and Electronic ordering device experience a plus.

• Energetic, Creative, Self-Motivated-Innovative Thinker.
• Ability to Travel (Valid Driver’s License/Reliable Transportation required).
• Pre-Employment Criminal Background Clearance and Drug Screening.

Physical Requirements:

• Ability to exert up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently to pick up and move objects.
• Physical ability to safely perform job functions with or without aid of mechanical devises.
• Ability to walk, stand, bend, stop, reach.
• Requires manual dexterity and visual acuity sufficient to typing, filing and perform other administrative job functions (type, email, etc.).
• Ability to visit and walk stores 60-70% of time.

IND- High Priority