Job description
The RMA Spares Coordinator is responsible for the returns process of spare parts and material from Customers and Zeiss global service organizations. Decision maker for the disposition of parts for vendor repair, return to stock, exchange or scrap/recycle. Responsible for RMA inventory controls, reporting and audit results.
Main point of contact for parts and material returns to factory
- Provides RMA numbers to global service organizations
- Coordinate parts movements and approvals with the Spares Team
- Interface with colleagues/customers on overdue RMA receipts
- Interface with vendors on pending/in-process repairs
Disposition of all returned parts
- Inspection and return of unused field parts to stock
- Process field returns to internal/external vendors for repair and return as Refurbished part
- Decision maker and process coordinator for returned scrap/recycle
- Coordinate RMA parts movements within RMA 3PL warehouse
Administration
- Report out on metrics
- Maintain RMA department in Audit-ready state
- Work with customers, technicians, and RMA 3PL warehouse to resolve receiving discrepancies
- Inventory management and reconciliation of RMA parts
- Track inbound RMAs and interface with originator for late returns
Interface and resolve issues with RMA 3PL warehouse
Requirements:
- Minimum five (5) years’ experience in inventory control for manufacturing or field service
- Understand and familiar with general Return Material Administration (RMA) processes required
- Excellent verbal and written communications skills and the ability to perform basic math functions
- Solid organizational attention to detail and follow through skills
- Minimum three (3) years with computerized inventory systems (SAP preferred) and advanced proficiency in Excel and Word
- Good problem solving and analytical skills
The hourly rate range for this position is $28.17 -$35.24
The salary offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is also eligible for a performance bonus.
ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.
Your ZEISS Recruiting Team:
Clara Cresswell, Tina Eilerman
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