Job description
Food Runners deliver food to Guests in a friendly, professional & knowledgeable manner. Runners play an integral role in ensuring our Guests have exceptional dining experiences. Runners act as a connection between the FOH and BOH that really makes a difference in timeliness of service. At all times, runners are expected to be attentive to our Guests’ needs, making them feel welcome, comfortable, important and relaxed.
Runners eliminate a lot of stress and discord by communicating information between chefs and servers. They also make sure the food goes out at the right time looking as beautiful as the Chef intended.
The right person will be passionate about food, beverage, and service and thoroughly enjoy creating excellent experiences for our Guests. The ideal candidate will have a friendly, outgoing disposition and previous experience working as a Runner in a bustling, fast-paced restaurant setting. Runner shifts maybe breakfast, lunch, or dinner; and will include weekends and holidays.
Responsibilities:
Prepare pass for service by preparing, as necessary, bread and butter service, condiments, napkins, plate wipes, plates, glassware, and utensils
Follow all instructions from expeditor
Assist with proper table coursing by communicating with servers and kitchen when tables are cleared and re-mised and/or going slow, etc.
Knowledge of all table and position numbers, as well as descriptions, major components, and proper utensils for each dish
Inform Guests of basic information about offerings at the restaurant or bar-lab venues on property or locally
Protect establishment and patrons by adhering to all bar-lab policies and procedures, sanitation standards, safety and alcohol control policies
Stay updated on current menu choices, menu additions, available menu modifications, and any unavailable items
Ensure each order is delivered according to the restaurant’s and Guest’s specifications
Promptly deliver each course as it is prepared to the correct table and in order
Communicate modifications and/or allergens as necessary
Communicate clearly any additional orders or needs the Guests may have to server or manager
Serve water to Guests and refilling beverage glasses as needed
Place and replace silverware as needed
Answer guest questions about food or how to eat
Remove guests’ dirty dishes and utensils
Deliver used dishes and utensils to the kitchen for cleaning
Runners assist service team with making and delivering coffee drinks to Guests
Contribute to team effort by assisting other staff as time allows
Perform basic cleaning tasks as needed or directed by manager
Fill in for absent staff as needed
Assist with special events as needed
Adhere to grooming and appearance standards consistently
Promptly address Guest service issues and refer to management when necessary
Additional requests made by management to maintain flow of service, Guest experience, and/or restaurant cleanliness
Qualifications:
Previous restaurant experience required
Physically able to carry 35 pounds; able to stand, bend, and move throughout shift
Works well as part of a team and on individual tasks
Excellent at verbal communication
Works well and efficiently under pressure
Good interpersonal skills and communication with all levels of staff and management
Runner top skills & proficiencies:
Dedication to Guest experience
Knowledge of Food
Verbal Communication
High Energy
Attention to Detail
Flexibility
Teamwork
Thoroughness
Professionalism
Cleanliness – personal and spatial
INDFOH
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