• Work from customer requests for quotations, complaints, order changes, questions; customer feedback surveys; internal information systems; established policies and procedures.
• Receive and review customer requests for quotation. Determine if request is for standard products or if non-routine. Prepare quotation for standard products independently following provided guidelines and submit to requester. For non-standard products, determine if raw materials available in-house or check with Purchasing as to availability. Provide information to Product Manager/others as appropriate for quotation decision. Serve as liaison between Judd and customer regarding quotations. Log quotations, follow-up and provide any changes requested by customer in data system. Coordinate with internal departments including Production Control, Engineering, Sales, Purchasing, etc. as needed to provide information, status, ability to meet requests, etc. to customer.
• Verify accuracy of customer orders as to pricing and other critical order data. Book orders onto the system or process EDI where applicable.

• Cross-check orders for all sales team members (JW copies vs. customer POs) for accuracy and release within the BPCS system.
• Review, process, prepare and distribute a variety of materials including such as: sales order and purchase order paperwork, USMCA Certificates and Manufacturing Certificates of Origin, test reports, etc.
  

• Receive all incoming calls- direct to the appropriate recipient. Receive all visitors, maintain visitor log, maintain visitors “Welcome” board. Maintain “Outside Contractor Log,” obtain signatures, file copies. Handle main door screening and entering procedures - issue badges and safety glasses to incoming contractors and visitors. Provide applications for employment as requested.
• Distribute contents of incoming mail packages. Distribute incoming and prepare outgoing UPS/FED-EX packages as required. Order supplies for both as required.
• Assist Accounts Receivable with regular distribution of statements of account

• Assist Sales personnel in various clerical duties as assigned including daily sales reports, cost sheet generation, open order report creation, and coordination of sales/customer meetings. Assist in the creation and ordering of marketing materials. Assemble and distribute product marketing literature for Field Sales and customers as requested. Preserve promotional item inventory. Manage central filing and assist Sales team with filing of customer-specific information.
• Support HR and other departments with Employee Appreciation events including annual company picnic.
• Maintain various data base information as instructed.

Perform other similar duties as assigned by supervisor.