Job Description

Our Sales Support Operations Team is hiring immediately for full-time Sales Support Representatives / Customer Service Reps! In this role you will communicate with our customers via email and desktop live chat, playing a critical role in creating an excellent customer experience and supporting a successful sale. This is a great opportunity for anyone with a customer service background who would like to get off of the phones, or if you are just starting out and looking to learn and gain experience with an industry leader!

A DAY IN THE LIFE: You will have the opportunity to use your excellent written communication skills to interact with customers via email & live chat. When you are not communicating with customers, you will be updating reports and completing other assigned tasks to drive sales, retention, and fulfillment.

WHAT WE OFFER:

• We invest in our employees & provide paid comprehensive training
• Fast Company ranked us #22 on its list of the World’s 50 Most Innovative Companies. Forbes named us one of America’s Best Employers and a Best Employer for Diversity.
• Full-time employment & Full benefits package including medical, dental, vision
• 10 PTO days and paid holidays
• Competitive Hourly Pay: $15/Hour
• Career development opportunities & upward mobility
• Onsite Medical Clinic available at our Provo campus
• Onsite cafeteria and a free meal for every 8 hours worked
• Onsite sand volleyball court, Indoor basketball court, weight room and ping pong tables

Shift Details:

• 11:30am-8:00pm working at least one weekend day is required with the option of rotating weekends.
• 2:30pm-11:00pm working at least one weekend day is required with the option of rotating weekends.

WHAT WE’RE LOOKING FOR: Though we appreciate previous customer service experience, we provide training and are always looking for entry-level candidates who are coachable and driven!

• High School Diploma, GED, or equivalent
• Must be at least 18 years of age
• Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent
• Excellent written and verbal communication skills.
• Ability to work independently as well as part of a collaborative team.
• Customer Service experience preferred.
• Creative problem-solver, Attentive to details
• Ability to engage customers in an upbeat, helpful manner.
• Ability to work designated shift.

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