Job description

Role Lead - Salesforce Administrator

Basis: Full Time

About the role:

We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritising and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

Responsibilities

This is a varied business facing role, with the following responsibilities:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

• Sandbox environment management

• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

• Identify unused or underutilised platform features

• Create a platform roadmap and define priorities, liaising with stakeholders

• Own the communication of any platform changes to end users and stakeholders

• Data management to improve Salesforce data quality, implementing rules and automation as needed

• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

• User support tickets

• Monitor and improve user adoption

• New user and ongoing user training

• Technical documentation

• Working with integrated applications - DocuSign, Conga, Survey Gizmo, Mailchimp etc.

Qualifications and Background

Desirable:

• Strong Salesforce product knowledge and at least 2+ years of Salesforce Administration hands-on experience with [Sales Cloud / Marketing Cloud/Service Cloud]

• Trailhead Badges/Super Badges

• Certified Salesforce Administrator

• Additional Salesforce certifications e.g., Advanced Administrator, Platform App Builder

• Bachelor’s/Postgraduate degree, or professional qualification.

Knowledge, Skills, and Abilities

Required:

• A proactive attitude to platform enhancements

• Designing scalable, best practice solutions

• Excellent relationship-building skills

• Ability to liaise with stakeholders at all levels

• Translating requirements into technical solutions

• Experience in change management and governance

• Training end users and key stakeholders

• Technical documentation

• Available and responsive to questions

• Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

Desirable:

• Demonstrates continued personal/professional development

• Active in the Salesforce community

Job Type: Full-time

Pay: $61,704.74 - $121,647.58 per year

Schedule:

• 8 hour shift

Work Location: Remote

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.