SCHEDULER/LOGISTICS

A growing and expanding San Diego Window Cleaning Company is hiring! We are in search for a person to schedule our technicians with their daily workload using the software CRM. Experience in Logistical Planning and Scheduling will be helpful. Further, that person will be responsible for contacting individuals who request our services, creating records of potential prospects, and following up with them. Customer contact will be a major part of the job description and excellent customer relationship skills will be mandatory. You can be part of a team of administrators and technicians.

Key Responsibilities include, but are not limited to

• Receive from and place phone calls to prospects and create files for them in CRM and input data on specific spreadsheets.

• Schedule our estimators appointments to meet with prospects.

• Email confirmation notices of meetings between estimators and prospects

• Receive from and place phone calls to customers to schedule services

• Schedule technician’s workload after estimates have been signed. This will require consideration of:

 Technicians’ skill level

 Knowledge of all San Diego County

 Type of services being offered

 Time of day when services will be rendered

 Determining the number of technicians to send to the job

 Availability of technicians

 Size of the job

• Print out work orders for scheduled work

• Communication to technicians about the upcoming schedule

• Email follow up letters to customers on performance of the technicians.

• Coordinate with other departments to ensure compliance with established policies.

Preferred Qualifications

• Proven experience as a scheduling/logistical planner/customer service representative

• Excellent organizational and time management skills

• Analytical abilities and aptitude in problem-solving

• Excellent written and verbal communication skills

• 1+ year of experience working with computers and Office (Outlook, Word, Excel)

This position requires attention to details and the tracking of those details.

Job Type: Full-time

Pay: $18.00 per hour (Rapid pay increases for proven work skills and production)