Reports to the department Site supervisor and is responsible for front office functions for the OP Rehab locations. Tasks include all patient scheduling, Pre-Service insurance verification, authorization and Medicare cap tracking as well as POS collections and customer service. Responsible for scheduling a wide variety of Rehab patients in a computer-based scheduling system. Responsible for patient charge reconciliation ensuring accuracy for continued revenue stream. Performs clerical support for the therapy department, including organization and sanitation of the waiting room and front office patient facing space.

Essential Functions

• Leadership Skills: Has primary responsibility for scheduling system maintenance & communication. Is the point person for channeling communication to the lead scheduler and or the manager for production & delivery of reports. Possesses discretion with needs to consult higher administration regarding problems and or issues
• Technical/Clinical Skills: Maintains patient confidentiality and proficient on a computer. Maintains an atmosphere of professionalism. Maintains schedule related to scheduling policy. Utilizes troubleshooting skills to resolve patient scheduling issues/conflicts.
• Teamwork and Communications: Under the direction of the Director/designee, acts as the central figure for routine and emergency case information inter and intra departmentally. Establishes and maintains effective interpersonal relationships. Assists with orientation of new employees and performs other duties deemed necessary by management.
• Professional/Educational: Attends educational and other required programs, maintains personal grooming and attire consistent with policy and maintains job specific competencies.
• Performance Improvement: Actively participates in individual and unit/facility performance improvement.

Qualifications

High school diploma or GED

Previous experience in health care setting preferred.

Basic computer skills, typing skills, and knowledge of medical terminology. Ability to manage the scheduling of surgical procedures.

Shift/ Schedule

Full Time, days.