CONSULTANTS IN GASTROENTEROLOGY, P.A.

JOB DESCRIPTION

JOB TITLE: Phone Scheduling Representative

IMMEDIATE SUPERVISOR: Scheduling Supervisor

MINIMUM QUALIFICATIONS:

• Cooperative work attitude toward co-employees, management, patients, visitors, and physicians
• Ability to make decisions and solve problems
• Ability to work in a fast-paced environment and multitask
• Communicate clearly and proficiently
• Maintain a quiet workspace to protect patient privacy

REQUIREMENTS:

• High school diploma or GED certificate
• Excellent communication skills
• Good computer skills
• Strong ethical and moral character references

DUTIES AND RESPONSIBILITIES

I. Communication

• Communicates effectively and professionally with patients, visitors, physicians, and co-workers
• Interacts with others in a positive, respectful, and considerate manner
• Conducts self as a positive role model and team member
• Respects patients’ rights to privacy, dignity, and confidentiality

II. Duties

• Schedules procedures, tests, and appointments as directed and communicate proper instructions or information to patient accurately
• Document accordingly all appointments scheduled and any pre-certifications required
• Ensure demographic information is current with each interaction to maintain the most up-to-date patient information
• Answers calls and communicates effectively with patients, other physician offices, and staff regarding questions, concerns, and general scheduling inquiries
• Follows procedure for schedule changes (e.g., cancellation, rescheduling) to ensure a smooth flow of physician schedules and reduce errors
• Takes and returns messages as needed during assigned time as directed by management
• Other duties as assigned

III. Job Quality Requirements

• Accuracy
• Attention to detail
• Timeliness
• Organization
• Little supervision needed to accomplish tasks

IV. Dependability

• Attendance
• Punctuality
• Ability to follow instructions
• Ability to meet deadlines

V. Physical/Mental Requirements

• Visual and auditory acuity for frequent use of computer and telephone and occasional use of other office equipment

VI. Regulatory

• Abide by OSHA and HIPAA regulations.