At Liberty Mutual, technology isn't just a part of our business, it's what drives us forward. We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as an agile team within a Fortune 100 company, we are on the front edge of an IT transformation of how people work and deliver solutions.

If you want to be a part of a talented team that is using emerging technologies and ongoing cloud adoption efforts, and you have a growth mindset and a strong passion for agile and continuous improvement, we want you!

We are seeking an exceptional agilest to be a Scrum Master within the GRM U.S. Digital Dialog portfolio. This role involves supporting multiple high-performing squads within the Digital Dialog portfolio to accelerate capability delivery. The squads in this space partner closely with other technology squads and business subject-matter experts to enable event-driven workflow driving core strategic capabilities for the omnichannel chatbot lifecycle. Initiatives within this space are forecast to drive millions of dollars in annual savings for our business, as well as enhance the chat experience to delight our customers.

• Please note the job level will be based on experience.

Responsibilities:

• Oversee scrum process and coach the team(s) on how best to use scrum and Agile practices
• Facilitate transparency, inspection, and adaption
• Manage interdependencies between agile teams.
• Lead daily scrums, sprint reviews, and planning meetings to ensure full team engagement.
• Work with the Product Owners to support short and long-term release planning, leadership visibility, appropriate prioritization, and to keep the backlog healthy and prepared for execution.
• Shield the teams from external interference to enable optimal functionality and productivity.
• Anticipate and address potential or actual impediments to team delivery (e.g. cultural barriers, logistic challenges, process gaps, etc.).

• Champion continuous improvement activities to increase productivity; coach squads to conduct continuous improvement events
• Communicate organizational impediments to leadership, clear impediments for the team
• Embrace the concept of continuous learning in your own journey and instill the same in the team(s) you coach
• Teach systems thinking and servant leadership
• Bring ideas from professional facilitation, coaching, conflict management, mediation and so on to help the team become a high-performance team.
• Problem solving, analytical, creative, and innovative thinking.
• Teamwork and collaboration; interpersonal skills. Allows for open dialogue and productive solutions for resolving conflicts
• Experience in Agile / Scrum development methodologies & tools (Jira / Jenkins / GitHub).

Qualifications

• Bachelor`s degree in a relevant field (business, computer science, humanities, etc.)
• 5+ years related experience in Scrum and/or Agile framework
• Scrum certification, equivalent training, and/or experience
• Expertise with Agile and Scrum frameworks with digital channel applications in product development and delivery organization
• Ability to coach and mentor
• Influence people at various levels; possess an executive presence
• Sound understanding of Scaling framework such as LeSS and various other Agile frameworks such as Kanban, XP
• Knowledge of industry-wide technology trends and best practices

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates—as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.