Job description

JOB DESCRIPTION

Title

SEASONAL POSITION - Customer Service - Data Processing Agent L1

Classification

Seasonal, Part -Time

Brand

Hale Groves

Work Location

Vero Beach, FL

General Function

Ensure accurate order entry by following Quality Guidelines and Order Processing procedures to efficiently provide entering orders, inputting and verifying customer data, understanding our products, referring to Website and other sales tools for information.

A DP Agent ensures consistency and compliance with company and departmental policies & procedures. Applies effective communication skills through verbal and written correspondence with customers and co-workers, in and across departments and sites:

• Keys orders and catches potential errors
• Fosters and maintains effective relationships by addressing inquiries, questions and concerns with accuracy and professional understanding
• Highly developed sense of integrity and commitment to ensuring 100% customer satisfaction
• Proficient in multi-tasking in a fast-paced environment and all areas of job responsibilities
• Strong communication, listening and organizational skills
• Other duties as assigned by the General Office Supervisor

• Answers and supports inbound telephone, email inquiries
• Fosters and maintains effective quality customer relationships by addressing inquiries, questions and concerns with accuracy and professional understanding
• Highly developed sense of integrity and commitment to ensuring 100% customer satisfaction
• Proficient in multi-tasking in a fast-paced environment and all areas of job responsibilities
• Strong communication, listening and organizational skills
• Other duties as assigned by the General Office Supervisor

Essential Functions

• Accurately enter data into Microsoft Dynamics AX from fax, email or mailed orders
• Maintains confidentiality of customer information
• Deciphers customer handwriting
• Assisting in solving problems with orders
• Other duties as directed by Lead or General Office Supervisor

Day to Day Activities

• Be at your station logged on your PC and phone ready to work at start of your shift
• Follow your schedules start and end times for Lunch and Breaks
• Key orders accurately and timely, reviewing and catching any potential issues
• Eager to learn new duties and cross-train with other Teams
• Follow routine task schedule as defined

Qualifications, Education & Experience

• High school diploma or GED is preferred
• 1-2 years’ experience in data entry is a plus
• Microsoft Office Suite (Outlook, Word, PowerPoint, Excel), Order Entry software
• Internet navigation, web order entry, social media
• Accuracy in data entry required
• Excellent verbal, written and math skills
• Good listening skills
• Excellent oral and written communication skills
• Self-motivated, responsible, dependable and prompt individual with excellent attendance
• Ability to handle a fast-paced environment and multi-task

Physical Demands and Work Environment

• Must be able to look at a PC for up to 8 hours
• Ability to sit for an extended period of time

Note:

The statements above are intended to describe the general nature and level of work being performed by team members assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties, and skills required of team members in the job. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

EEO Statement
Hale Groves is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other legally protected statuses under the law.

Job Types: Part-time, Temporary

Pay: From $11.50 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Experience:

• Microsoft Excel: 1 year (Preferred)

Work Location: One location

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