Cvent is a leading meetings, events and hospitality technology provider with more than 4,700 employees and nearly 21,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship -a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

We’re looking for a Senior Client Success Advisor who is ready to take the first steps toward leadership roles at Cvent. As a consultant, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience. This is a great opportunity to build a career at a company that’s transforming its industry.

Client Success Advisors serve as our clients’ primary point of contact while they are using Cvent’s software. In this role, you will be responsible for ensuring our clients are able to realize the full benefits of Cvent’s software by moving them through success plans.

• Serve as point of contact to Cvent’s top chain and management company clients for all Hospitality Cloud products (Cvent Supplier Network, Passkey, Business Transient, Event Diagramming)
• Maintain general knowledge of the above products in order to monitor client’s performance and be able to identify when to bring in a true product expert
• Focus on the clients’ post-sale adoption and relationship to set them up for a successful renewal
• Create and execute goal-based success plans for your clients to ensure their continuous improvement
• Lead strategic meetings with clients to identify how our technology and best practices can best enhance their business
• Manage client’s integrations and processes to ensure expectations are met and internal departments are following them
• Gather client enhancements and communicate to product management team to consider for future releases
• Collaborate with the sales team to introduce new features and opportunities to clients
• Work with multiple departments within Cvent to drive change and ensure clients’ success

The ideal candidate should be extremely motivated, with excellent communication skills and the ability to thrive in a fast-paced, fun work environment. We’re looking for someone who gets excited about having an important impact on a successful, growing company known for its customer service.

• Bachelor's degree with strong academic credentials
• Minimum 4 years professional work experience, directly related to hospitality and/or software industries a plus
• Strong business acumen, ethics and high integrity
• Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools like Zoom a plus
• Excel at developing relationships over the phone and via email
• Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
• Excellent communication skills (verbal and written)
• Bilingual in Spanish or French a plus

This job posting is intended to comply with all applicable laws. Due to the remote nature of this position, if we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.

At Cvent we celebrate, support and are committed to creating a diverse and inclusive environment. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected characteristics.

Cvent maintains a drug-free workplace

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We are not able to offer sponsorship for this position.

Physical Demands