Why join Stryker?

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

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Who we want-

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.

What you will do-

• Ensure that sales reps, service technicians, and customers receive the best possible service by handling a variety of post-sales functions
• Generate and analyze team huddle metrics to ensure the team is meeting service level agreements
• Gather cross-functional feedback, deliver to the team, and provide plan on how to improve
• Responsible for Mobile Inventory upkeep, Van and consignment orders
• Utilize CRM and ERP tools to enter and book small parts, repair, and return orders
• Responsible for accuracy as the front line for data entry.
• Troubleshoot in quoting tool for sales representatives if quote pricing or customer information doesn’t match customer-provided documentation
• Identify incorrect information when booking using the CRM tool and update alongside the necessary teams
• Review and research incoming parts orders
• Advise on part number(s) needed
• Assist in receiving in returned product to the Returns inventory
• Coordinate the shipment of parts in order to meet customer needs and/or resolve field issues
• Coordinate pickups with customer, Project Managers, Sales Representatives, and Tech Support
• Provide price and product availability information to customers and sales representatives
• Provide product information, may include providing technical assistance
• Provides information on the status of equipment returns, sales orders, delivery schedules, etc.
• Research problems or questions for customers, Sales Force, Service Technicians, or Operations personnel. This may involve going through customer files, reviewing existing orders, and consulting with other employees and/or customers
• Familiar with front desk processes and covers as the front line of the building when receptionist is out
• Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met
• Able to routinely make a decision which may affect immediate operation and have a company- wide impact
• Coordinate with other departments as required
• Primary equipment used includes: computer, telephone, fax, scanner, calculator, filing system
• Other duties as assigned by manager

What you need-

• High school diploma
• Bachelor’s degree preferred
• 2+ years experience in customer service environment or equivalent
• Ability to communicate well with customers, sales force, project managers, supervisor, and co-workers in both written and verbal communication
• Basic PC skills
• Effective analytical skills; demonstrate organizational skills
• Familiarity with Stryker products preferred
• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a minimal amount of force frequently or constantly to lift, carry, etc.
• Prioritize work and follow up.
• Excellent multitasking skills required
• Analyzing and solve problems independently
• Execution and service oriented
• Coordinate with other departments
• Organization and attention to detail

What you will get-

Competitive Salary + Bonus Potential

Medical, Dental, Vison, and Prescription Drug Insurance

Tuition reimbursement up to $15,000 per year

Matching 401(k), plus opportunity for a discretionary contribution

Paid Vacation/Sick Time

Basic life, AD&D and supplemental life insurance

Short-term and long-term disability insurance

Employee Assistance Program

Wellbeing program with incentives

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

More information is available at stryker.com