Job description
The Service Coordinator is responsible for answering in-coming service calls in a polite and courteous matter for all Ohio, Michigan and Pennsylvania branch locations.
Key Responsibilities:
- Create service tickets in the current ProjectSystem system. Work closely with the Service Coordinators and Service Manager to schedule and dispatch technicians for service repairs and replacements.
- Work with various distributors to process return material authorizations and enter corresponding information into ProjectSystem for history and tracking. Responsibilities
- Enter and maintain all service tickets in ProjectSystem upon receiving request.
- Create a service ticket and send to the technician completing the request so proper documentation is available as a history of service and correct hours are reflected on technician’s timesheet.
- Maintain an up-to-date “Service Contract” Smartsheet.
- Work with technicians to build quotes for services and material for customer’s needs. All quotes are reviewed and approved by Director of Service.
- Track all repair or replacement products sent and returned from manufacturers. Upon receiving equipment, ship to the customer or schedule the technician to complete the repair request.
- Maintain past due service parts ordered and follow-up with the distributor regarding status.
- Track down parts when emergency repairs are necessary, work with all locations.
- Work with the accounting department as it pertains to service billing, repair costs and answering any questions that may arise.
Requirements:
- Associate's degree
- 2-3 years in service oriented role
- Excellent communication skills, both verbal and written
arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.