Job description
Heartland Pella Windows and Doors is seeking a dedicated individual to fill a full time Service Coordinator position in Rapid City, SD . The ideal applicant will have a positive attitude, be detailed oriented, have excellent organizational skills and be able to communicate well with others.
Job Description
- Gather information from the customer in order to properly answer any and all questions regarding product and service issues. Answer in-bound customer calls and schedule service appointments based on customer product, time and labor requirements; provide quotes to customers; process service requests while ensuring that all customer and product specifications are accurate.
- Must research and troubleshoot product issues from customer in an accurate and timely manner. Update customer files (electronic files in Pella Service Module) each time contact is made with customer and close file when job is completed. Order needed parts for service tasks through Pella software programs, request credit as necessary and maintain parts inventory.
- Resolve customer complaints regarding product and service, engaging other departments when needed (i.e. sales, production, and administrative staff) Assist Service Technicians with daily issues including scheduling, parts orders, directions, customer communications, etc. Process customer payments. Schedule deliveries for non-service related products (i.e. USPS/UPS/FedEx) Complete phone calls to customers to remind them of their scheduled appointment and to follow-up after the event is completed.
- Send Thank You cards for all completed service events. Meet or exceed monthly metric goals, including CSR, quality and productivity goals as established by the Department. Promote and facilitate continuous improvement activities in the department. Timely attendance. Other duties as assigned. Heartland Pella offers a competitive benefit package with health, dental, vision and life insurances, plus Paid Time Off (PTO) and a 401k Retirement Plan.
Job Type: Full-time
Pay: From $21.75 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
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